Terms and Conditions

The terms and conditions as well as the data and descriptions provided in the catalogue are valid on the day of booking and are fundamental concerning the contract. We ask you to read them carefully.

1. Conclusion of the contract/booking

Your booking is a binding offer to close a contract. Making a booking means also to accept our terms and conditions. The contract is binding to us if we confirm the booking in writing or via e-mail. Generally you´ll receive your confirmation via mail, if desired it is also possible to receive it via fax or by post. The law on long-distance- and outwards transactions forces signed contracts between employers and consumers for distance selling and outwards offices. Services in sectors such as accommodation, renting of motor vehicles and leisure activities are according to § 18 Abs 1 Z 10 expressly excluded, provide that there is a certain date or period of time slated for the fulfilment of a contract.

2. Service Description

Our services are bound to the indications provided in the brochure and in the registration confirmation. Photos in the brochures are only exemplary furniture and equipment which may vary according to the owner`s taste. All "distances" are to be considered as approximate indications giving you a rough impression on the ambience of the property. For us it is important that most of our objects are located in the great outdoors. Therefore spiders, ants, mosquitoes, flies, earwigs and also mice could appear and do not constitute a deficiency. Details in brochures of the place or the house as well as local circumstances not involving the holiday object are not included in the contract and are therefore excluded from liability. It could happen that facilities such as sports schools, restaurants, and so on, may be closed in the early and post season. 

3. Payment

3.1 Advance and final payment

Upon receipt of the booking confirmation/invoice an advance payment of 20% of the price in addition to the booking fee amounting to € 25.00 is due at once. The final payment is made payable 4 weeks prior to start day of rental period. With your documents you will receive your voucher containing the key holder´s phone number and address and further useful information. In the event of a delay in payment, we are entitled to withdraw from the contract after setting a grace period of 8 days. As a compensation the adequate cancellation fee according to item 8 in these provisions will apply.

3.2 Additional charges

Fees for the individual properties quoted under item "additional charges" are not included in the price and have to be paid directly to the cabin owner on site. In the event of special events the additional charges are to be paid in full and are excluded from price reductions.

3.3 Deposit

When accepting the property on site the key holder is entitled to charge a deposit which is designed for accounting for additional charges etc. You are obliged to treat the rental property plus the inventory therein in a careful and responsible manner. You are obliged to inform us immediately if damage was caused by you. You assume liability for persons accompanying you and for minors. The deposit is returned to you after having duly returned the rental property and upon charging the additional charges.

4. Occupancy rate of rental property

The accommodation units are permitted for that much people as quoted in the catalogue, except there is a permision. Children are counted as a person as well. We reserve the right to reject any surplus person. For any damages or inconveniences caused by refusal the client has to take responsibility. In case of receiving a persission for surplus persons from us, be prepared that there might be no additional beds or appropriate equipment and furniture available.

5. Arrival and return

Typically, you can get into the rental property on your day of arrival at 3 p.m and later. You have to adhere to the operating hours of public transport or ski-lifts you are using for your arrival. Defect-free properties which remain unused entirely or partly do not reserve the right to a refund or a partial refund of the paid price. Anyway, the rental property is to be returned clean-swept. Usually you are expected to leave the rental property on your return day by 9 a.m.

6. Pets

It is generally not allowed to bring pets along - more information concerning this you will find in the description of the property. Pets have to be declared on the registration form.

7. Changes in services and in price

We reserve the right to correct errors and gross calculation errors. You will of course be informed before booking. Deviations from the content of the contract, which occur after the conclusion of the contract and which were not brought about by us in bad faith, are permitted if the deviations are minor and reasonable for the customer. 

If the booked rental property cannot be made available due to circumstances for which we are not responsible, we can withdraw from the contract and cancel the booking. Of course, we will then try to offer a suitable replacement object, but we are not obliged to do so. If no alternative object can be found or you do not accept the alternative accommodation, the full travel price will be refunded to you.

8. Cancellation with cancellation fees

Prior to the rental date you can cancel the contract any time upon written notification and upon paying the cancellation fees. Since it is usually impossible to find a replacement tenant for the huts and holiday homes at short notice, please understand our cancellation conditions and rates.

In the event of a cancellation we claim
until 91 days prior to rental date 20%
90 to 56 days prior to rental date 50%
55 days less prior to rental date 100% of the total price
plus an additional booking fee of € 25,-

Cancellation, rebooking and changes in booking become effective on the day we receive the statement in written form. Statements that arrive out of our office hours are valid not until the beginning of the next working day. Any savings or resulting benefits will be credited.

9. Cancellation insurances

Please note that we do not include insurances in our services. We recommend to contract a cancellation insurance along with your booking. 

10. Messages

Report any complaints or defects immediately - telephone number: 00 43 (0) 22 43 - 31 689. This is the only way that any defects can be eliminated immediately. The omission of this notification can be counted as contributory negligence and reduce any claims for damages.

11. Termination of the contract

You can withdraw from the contract if, within an appropriate period, there was no redress provided and therefore the use of the rented cabin was notably hindered. However, the goods and services you made use of, you have to pay.

12. Liability

Our liability, apart from personal injury and breach of main contractual obligations, is excluded in cases of slight negligence. For disruptions to performance, the causes of which are beyond our control, such as war, strikes, lockouts, unrest, epidemics, sovereign intervention, natural disasters, etc., as well as disruptions to performance in the area of ​​public supply and disposal facilities (e.g. water, electricity and other energy) no liability can be assumed, especially if these disturbances are caused by force majeure or the local climatic conditions. In the aforementioned cases of force majeure, however, you can request that the services be adapted to the changed circumstances, insofar as this is possible and reasonable for us.

13. Ineffectness of individual provisions

The ineffectness of individual contractual regulations does necessarily not result in the ineffectness of the entire contract. The same applies for the conditions mentioned here.

14. General

All the information in our online catalogue is in effect with the state of March 2023. Any information is provided according to our best knowledge and conscience but no responsibility is taken for its correctness.

Hüttenpartner Alm- Ski- und Wanderhütten Vermietung GmbH, registered in 3400 Klosterneuburg

Applicable law is the law of the Republic of Austria. Court of jurisdiction for summary proceedings and lawsuits against Hüttenpartner Alm- Ski- und Wanderhütten Vermietung GmbH is Klosterneuburg.

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